Q5. A technician has implemented VOIP in a SOHO network. The customers also use the network for Internet surfing, file sharing, and email. However, the quality of voice is found to be poor. Which of the following should be attempted first to improve the VOIP quality?
A. Implement firewall protection
B. Implement QoS on router
C. Change network cards (NICs) from the existing 10mbps to 100 mbps
D. Use anti virus software
E. Implement QoS on workstations
Correct Answer: B
QoS stands for quality of service. In SOHO environment, QoS is normally set at router level. If you want to enforce QoS policies in your network, make sure you use a router, which is equipped with QoS software.
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