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Frequently Asked Questions (FAQ)
Q1: How big is
the download file size for ccna or mcse / mcp downloads?
Q2: How do I install
the package ?
Q3a:
I am getting an error message while installation is in progress. What do I do?
Q3b:
I am trying to install on my Windows 2000 Prof. Computer. However the program
will not install. I get the message:
"Setup cannot continue because some system files are
out of date on your system. Click OK if you would like setup to update these
files now. You will need to restart Windows before you can run setup again.
Click Cancel to exit setup without updating system files."
Q4:
What is the screen resolution required for running this software?
Q5:
While installing the package, I get a message that "a newer version
of file already exists. Whether you want to retain the newer version?".
What should I do?
Q6:
How much hard disk space is required to install and run the program?
Q7:
I have downloaded a newer version of your test software. Where do I install it?
Q8:
The program is not running on my Windows for work group computer.
Q9:
Whom do I contact if I notice a problem with your software or database?
Q10:
Once the package is installed, its asking for Product Key #. How do I get it?
Q11:
Whom do I contact for any enquiries regarding the web site?
Q12:
I have purchased the simulation exams, but not satisfied with the quality of
questions. Do I get my money back?
Q13:
I have got my Product Key, upon entering the same, it is not getting accepted.
Q14: I have installed an earlier version of the software. Now
I have downloaded a newer version. I am facing problems while installing. Why?
Q15: At the end of installation, I am getting a message that some component,
"EXPSRV.DLL" could not be registered. What should I do?
Q16: I have down loaded more than one title. Can the second
title also be installed under the same program group as that of the previous
one?
Q17.
How do I install the application?
Q18. How long will you support the product that is purchased from simulationexams.com?
Q1: How big is the download file size for ccna or mcse / mcp titles?
Ans: It varies with the number of tests packed with the download file. It can be any where between 2MB to 4 MB depending on the number of tests available. It takes approximately 15 minutes to down load a 3MB file using 28.8 KBPS modem. <Back
Q2: How do I install the package?
Ans: Once you have downloaded ccna / mcse title from download page, copy the file (zip file) into a temp directory and run setup. The package will install itself with minimum user intervention.
Also, please see download instructions for a detailed explanation with screens shots. <Back
Q3a: I am getting an error message while installation is in progress. What do I do?
Ans: You can press "ignore" and proceed with the installation. If your installation is not working properly, or if you can't proceed with the installation, please contact support at SimulationExams.com. <Back
Q3b:
I am trying to install on my Windows 2000 Prof. Computer. However the program
will not install. I get the message:
"Setup cannot continue because some
system files are out of date on your system. Click OK if you would like setup to
update these files now. You will need to restart Windows before you can run
setup again. Click Cancel to exit setup without updating system files."
What should I do?
Ans: This might happen if some files required to run the downloaded program are of older version on your computer. Click OK replace the files with newer ones. The program should work after the reboot. However, it is possible that the new files are not loaded, and the same problem recur. This is a known problem with Microsoft Windows 2000 Prof. OS. Please visit the following link for possible remedy:
"System Files Are Out of Date" Errors and
Multiple "System Files Are Out of Date" Errors
It is recommended that you upgrade the Windows 2000 Operating system to the latest version available. Please check the Microsoft website for latest Windows 2000 service packs. Also, please note that any OS upgrade is a skilled job, and ensure that necessary manufacturer's documentation is thoroughly reviewed before upgrade. <Back
Q4: What is the screen resolution required for running this software?
Ans: As of now, you need at least 600X800 screen resolution. The program doesn't run properly on screen resolution less than this, such as 480X600. <Back
Ans: Click "Yes" to retain the newer version of the file. <Back
Q6: How much hard disk space is required to install and run the program?
Ans: You need at least 8MB of free hard disk space. <Back
Q7: I have downloaded a newer version of your test software. Where do I install it?
Ans: It is preferred to install it in the same directory as that of the original files are residing. But this is not compulsory. <Back
Q8: The program is not running on my Windows for work group computer.
Ans: The software is tested only on Windows 95, Windows 98, and Windows NT4.0 SP3 or later and Windows 2000. <Back
Q9: Whom do I contact if I notice a problem with your software or database?
Ans: Please direct your queries to support at SimulationExams.com <Back
Q10: Once the package is installed, its asking for Product Key #. How do I get it?
You need to get the Product key by filling the form provided under "Order". At this time only checks are accepted. Please remember that you need to provide the Registration number to get product key. <Back
Q11: Whom do I contact for any enquiries regarding the web site?
Ans: Please direct your queries to webmaster@SimulationExams <Back
Ans: Not at this time. We are working out a refund policy and it can be expected very soon. Please note that a demo exam is provided with every download to ensure that a customer can try before buying a full version of an exam. <Back
Q13: I have got my Product Key, upon entering the same, it is not getting accepted.
Ans: Please enter the product key in the text box provided, without leaving any leading spaces. If the problem persists, try closing the program and restarting by going to Start -> Programs -> SimulationExams. <Back
Ans: Please un-install the SimulationExams software by going to Add/Remove Programs in Control Panel. Un-install instructions here. Install the latest version that you have down loaded. Installation instructions here. Back
Ans: If this happens, you can click on "Ignore" and the program works normally. Back
Ans: Yes. It is recommended that you install all the downloaded titles under the same program group (the default is "SimulationExams"). You can open the desired title by clicking on the icon (Start -> Program Files -> SimulationExams -> Icon (Icon can be one of any installed titles such as ccna2, tcpip etc.). For every additional installed title, one icon representing that title will be added. Back
Q17. How do I install the application?
Given below is a sequence of steps, that may help in successful installation of the software:
1.0 The exam can be down loaded from the respective exam page. For example if
you want to download A+ exam, go to CompTIA exam page: http://www.simulationexams.com/comptia.htm
Please click on the download hyperlink corresponding to A+ OS. This will download setup_aplus2.zip file which is approximately 3.5 MB in size and takes 15 min. over 28.8 KBPS modem.
2.0 To unzip, and install the application, you need "winzip80.exe", which is freely available on the Web. It can be downloaded from http://www.winzip.com/download.htm by clicking on the hyperlink
download and run WinZip 8.0 (http://www.winzip.com/downauto.cgi?winzip80.exe).
If you already have a version of winzip installed, please ignore this.
3.0 The program gets installed with minimum user intervention. Once the program SimulationExams is installed on the computer, Registration # can be accessed as below:
4.0 You can obtain the Registration number by going to:
Programs -> SimulationExams -> A+....(or any other exam title). Please note down the Product Registration number and exit the program by pressing "CANCEL" button. Please email the Registration # for which we will be sending product Key.
Also,
please see download instructions for
a detailed explanation with screens shots.
Q18.: How long will you support a product purchased from simulationexams.com?
It is known that the certification exam objectives keep changing from time to time. Any product purchased from SimulationExams.com is guaranteed to receive support up to 6 months from the date of purchase. The support beyond 6 months is subject to the discretion of SimulationExams.com or its representative(s). However, please note that SimulationExams.com may decide to discontinue support for a product before 6 months. In such case refund will be considered, as appropriate.
Disclaimer: All Simulation Exams practice tests, study guides and/or material are neither sponsored by, endorsed by nor affiliated with Cisco® Systems, Inc., Microsoft® Corporation, Inc., Red Hat®, Inc., or any other company. All trademarks are trademarks of their respective owners and duly acknowledged. MCSE ™, MCSE+I ™ are registered trademarks of Microsoft® Corporation and CCNA™, CCNP™, CCIE™ are registered trade marks of Cisco® Systems.