Whom do I contact if I notice a problem with your software or
Please direct your queries to
cs@ SimulationExams.com <Back
Whom do I contact for any enquiries regarding the web site?
Please direct your queries to webmaster@SimulationExams <Back
I have purchased the simulation exams, but not satisfied with the product. Do I get my money back?
Yes, you may refund the product as per our Refund Policy. Refunds are
allowed only for individual buyers but not for corporate/bulk license buyers. Please note that a demo exam is provided with every download to
ensure that a customer can try before buying a full version of an exam.
You may need to email a scanned copy of your cert exam marks sheet to claim
refund as the refunds will be given only if a candidate fails the certification
exam after purchasing our practice test. Please refer to "Money Back
How do I install the application?
and Installation Instructions for
a detailed explanation with screens shots.
How long will you support a product purchased from simulationexams.com?
is known that the certification exam objectives keep changing from time to time.
Any product purchased from SimulationExams.com is guaranteed to receive support
up to 12 months from the date of purchase. The support beyond 12 months is subject
to the discretion of SimulationExams.com or its representative(s).
Who should I contact for multiple licenses?
Please direct your queries to
cs@ SimulationExams.com <Back
Do you provide any discounts for bulk purchases?
Yes, we provide discounts for bulk purchases.Please direct your queries to
What modes of payments do you accept?
For individual buyers, we recommend going through our reseller
(ShareIT.com or others). The Buy links automatically will lead you
to one of our trusted reseller. For Corporate buyers, we accept
cheques/wire transfers/credit card payments, We also accept purchase
How do I contact you?
SimulationExams.com is owned by Anand Software and Training Pvt.
Ltd., a privately held company based in Bangalore, India. Our postal
#4/1, 3rd Floor, Deviah Court
22nd Cross, 8th Main
3rd Block, Jayanagar
Bangalore - 560 011
hours: 9.15AM to 6.15PM Monday to Friday.
How do I re-activate the software in case of computer crash/update/moving to newer one?
Disparate of the Publisher, license is re-issued on request, to re-active the software in case of computer crash/update/moving to newer one. Please contact
Q11. I have installed the software on my work computer, but I want to use the software on my home computer during off-hours also. How do I request for an additional license?
Disparate of the Publisher, additional license is entertained as needed only on request. Please contact
Q1: How big is the download
file size for ccna or mcse / mcp titles?
It varies with the number of tests packed with the download file. It can
be any where between 2MB to 10 MB depending on the number of tests available. It
takes approximately 2 minutes to down load a 10MB file using High Speed DSL or
Cable modem. <Back
Q2: How do I install the package?
Once you have downloaded title from download page, copy the file
(exe file) into a temp directory and run setup. The
package will install itself with minimum user intervention.
please see download instructions for
a detailed explanation with screens shots. <Back
I am getting an error message while installation is in progress. What do I
You can press "ignore" and proceed with the installation. If
your installation is not working properly, or if you can't proceed with the
installation, please contact cs@ SimulationExams.com.
When you get a permission denied error, such as run time error 76,
it is mostly due to UAC. Right click the program icon, and choose
"Run As Administrator".
the problem persists, please email cs at
What is the screen resolution required for running this
As of now, you need at least 600X800 screen resolution. The program
doesn't run properly on screen resolution less than this, such as 480X600.
While installing the package, I get a message that "a newer
version of file already exists. Whether you want to retain the newer
version?". What should I do?
Click "Yes" to retain the newer version of the file.
How much hard disk space is required to install and run the
You need at least
20MB of free hard disk space. <Back
have downloaded a newer version of your test software. Where do I install
It is preferred to install it in the same directory as that of the
original files are residing. But this is not compulsory.
Once the package is installed, its asking for Product Key #. How do I get it?
may obtain the Product Key by using online registration process
(automatic) or manual registration process. Please read Activation
Information for necessary steps to be taken for activation.
I have got my Product Key, upon entering the same, it is not getting accepted.
Please enter the product key in the text box provided, without leaving any
leading spaces. If the problem persists, take a screenshot of your
registration page (where Product ID is displayed) and email it to cs
I have installed an earlier version of the software. Now I have downloaded a
newer version. I am facing problems while installing. Why?
Please un-install the SimulationExams software by going to Add/Remove Programs
in Control Panel. Un-install instructions here.
Install the latest version that you have down
loaded. Installation instructions here.
At the end of installation, I am getting a message that some component,
"EXPSRV.DLL" could not be registered. What should I do?
If this happens, you can click on "Ignore" and the program works
I have down loaded more than one title. Can the second title also be installed
under the same program group as that of the previous one?
Yes. It is recommended that you install all the downloaded titles under the
same program group (the default is "SimulationExams"). You can open
the desired title by clicking on the icon (Start -> Program Files ->
SimulationExams.com -> Test Engine Back
Which version of adobe acrobat reader is compatible with SimulationExams.com Lab Simulators?
Lab Simulators are compatible with Adobe acrobat Reader 8 or later versions. Download link to Adobe acrobat Reader :