Step 1: Establish Symptoms:
First,
find the symptoms that resulted in failure. This could be obtained by
questioning related people about what exactly was the problem, how often and
when it happened etc.
Step
2: Identify the Affected Area:
Identifying
the affected area narrows down what to troubleshoot. The main goal is to make
problems easier
to troubleshoot and, thus, get users working again as soon as possible.
Step
3: Establish what has changed:
The
next step is to determine what has changed. In this step also self questions are
asked and the changes
are determined.
Step
4: Select the Most Probable Cause:
After
the problem is observed and the cause is isolated, the next step is to select
the most probable cause
for the problem. This gets easier with time and experience.
Step
5: Implement a Solution:
On
the analysis of the problems the solution is suggested and implemented.
Step
6: Test the Result:
After
the changes are made the testing should be done on the solution to find it it
solves the problem. The
user repeats the operation that previously did not work, if it works the problem
is solved if not the
steps 4,5 and 6 are to be redone.
Step
7: Recognize the Potential Effects of the Solution:
Before
fully implementing the solution to a problem make sure of the potential effects
of the solution and
other problems it may cause are completely aware.
Step
8: Document the solution:
Once
a solution is obtained to a problem it is to be documented so that it may help
in future if the same
problem occurs.
