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4.3 Manufacturers
Troubleshooting Resources:
The troubleshooting resources are used to solve the pesky problems that have no pattern or few recognizable symptoms. Most popular resources are
o README files
o Telephone support
o Technical support CD-ROM
o Technical support website
README
Files:
This file contains the latest information released about the software. Tips, default settings and installation information are also found in the file.
Telephone
support:
All the software manufacturers have toll-free support numbers and so the customers can call them for support.
The
Technical support CD-ROM:
With the development of CD-ROM technology, it became possible to put volumes of textual information on a readily accessible medium.
The
Technical Support Website:
The Internet proved to be the perfect medium for allowing network support personnel access to the same information that was on the technical support CD-ROMs.
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