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Network+™ Tutorial

4.0 Network Support


  1. Troubleshooting scenario

  2. The Troubleshooter’s Resources

  3. Manufacturers Troubleshooting Resources

  4. Hardware Network Troubleshooting Tools

  5. Software Troubleshooting Tools

4.3 Manufacturers Troubleshooting Resources:

The troubleshooting resources are used to solve the pesky problems that have no pattern or few recognizable symptoms. Most popular resources are

o       README files

o       Telephone support

o       Technical support CD-ROM

o       Technical support website

 README Files:

     This file contains the latest information released about the software. Tips, default settings and installation information are also found in the file.

 Telephone support:

     All the software manufacturers have toll-free support numbers and so the customers can call them for support.

 The Technical support CD-ROM:

     With the development of CD-ROM technology, it became possible to put volumes of textual information on a readily accessible medium.

 The Technical Support Website:

     The Internet proved to be the perfect medium for allowing network support personnel access to the same information that was on the technical support CD-ROMs.


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