Differences between A+™ IT Technician
(220-602), and A+™ Remote Technician (220-603) exams
There are very few differences between A+ IT Tech and A+ Remote
Tech exams. The former is aimed at technicians that are visiting the customer
premises and attending to installation/up-gradation/repair of PC hardware and
software. The later (Remote Tech) is aimed at technicians whose primary job is
to help customers remotely. A remote tech normally will not visit customer
premises. He will be sitting at one place and assisting the customer over phone,
video, or PC in installing or repair of computers. Surprisingly, Notebooks and
Portable Devices objective is not included in Remote Tech syllabus. Notable
changes are given below:
Normally customers are not expected to repair at component
level. Therefore, any intricate repair works are not included in the Remote
Tech exam. CPU related topics doesn't appear to have been covered in Remote
In Personal Computer Components objective, CPUs, and
Cooling Systems does not appear. Also, you can not expect the customer to
have loop back plugs, antistatic mats, or specialty hardware or tools.
Therefore, you are not likely to find any questions on these topics.
The objective Notebooks and Portable Devices is
completely absent in Remote tech exam.
In the Operating Systems objective, most of the syllabus
is same in both the exams. One minor difference is given below:
The section "Demonstrate the ability to recover
operating systems (e.g. boot methods, recovery
console, ASR, ERD)" is not included in Remote Tech exam.
The objective Safety and Environmental Issues is also
absent in Remote tech exam.
Under the objective Printers and scanners, "Preventive
Maintenance" is not included.
objective includes the following topics:
Perform preventive maintenance of printers and scanners.
Perform scheduled maintenance according to vendor
Ensure a suitable environment
Use recommended supplies.
In Security objective, a few additional topics as given
below are covered:
In the objective Communications and Professionalism,
no changes have been made.
Inference: A+ IT Technician exam consists of two additional exam
objectives. A+ Remote Technician objectives are a subset of A+ IT Technician
exam. It is likely that the preparation for A+ Remote Tech takes less time compared to A+ IT
Article by: Vijay
Note: The above are opinions of the author, and may be contacted
at vijay at simulationexams dot com.
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