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Network+™ Tutorial

4.0 Network Support


  1. Troubleshooting scenario

  2. The Troubleshooter’s Resources

  3. Manufacturers Troubleshooting Resources

  4. Hardware Network Troubleshooting Tools

  5. Software Troubleshooting Tools

4.0 Network Support:       

4.5 Software Troubleshooting Tools:

 The software troubleshooting tools are:

  • Protocol analyzers

  • Performance-monitoring tools

Protocol Analyzer:

     Protocol analyzer examine packets from protocols that operate at the lower four layers of the OSI model and can display any errors they detect.

 Performance-Monitoring Tools:

     Many network operating systems include tools for monitoring network performance and can display statistics such as the number of packets sent and received, server processor utilization, the amount of data going in and out of the server and etc.  


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